Responsibilities:
• Responding promptly to customer inquiries.
• Handling and resolving customer complaints.
• Providing product and service information to customers.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
Requirements:
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
Preferred Skills:
• Customer service experience, preferably in a call center or customer support role.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with grace and professionalism.
• Proven ability to build positive relationships with customers.
• Knowledge of customer service principles and practices.
• Ability to work well in a team environment.
• Willingness to learn and adapt to new technologies and tools.
• Ability to work a flexible schedule, including evenings, weekends, and holidays if necessary.',