Responsibilities: • Lead, coach, and motivate a team of customer support agents to ensure customer satisfaction and customer retention. • Develop strategies to improve customer service and customer experience. • Monitor customer service team performance and provide feedback and guidance. • Develop and implement customer service policies and procedures. • Handle customer inquiries, escalations, and complaints. • Analyze customer service metrics to identify areas of improvement. • Liaise with other departments to address customer issues. Requirements: • Bachelor’s degree in business, customer service, or a related field. • At least 1 year of customer service experience. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment. • Ability to handle difficult customer situations. • Ability to work independently and as part of a team. Preferred Skills: • Knowledge of customer service principles and practices. • Knowledge of customer relationship management (CRM) systems. • Experience in a customer service leadership role. • Ability to think strategically and problem-solve. • Strong organizational and time management skills. • Ability to multitask and prioritize tasks.