Related tasks:

• Manage, coach and motivate a team of customer service advisors and operators to provide a first-class customer service.
• Contribute towards the organisation’s continuous improvement initiatives and ensure personal compliance with documented processes.
• Coordinate, implement and identify solutions and improvements in corporate services provided to customers and stakeholders.

• Sales or customer service management experience or comparable management experience
• Excellent written and oral communication skills
• Proficient computer & software skills
• Ability to lead, coach, motivate and enhance existing teams for successful sales improvement
• Self-initiative and drive to be able to work independently and as part of a team
• Capability to maintain good time management and prioritize tasks on hand
• Exceptional quick decision making and problem-solving skills