Perform general claims-related clerical functions in accordance with the Texas Workers' Compensation Act, rules of the Division of Workers' Compensation (DWC), and internal procedures. Provide a high level of customer service. You will report directly to the Claims Supervisor.
You will complete accurate file documentation, including importing and assigning documents to the appropriate claim files.
You will complete accurate letters and forms, including required medical examination requests, peer review requests, designated doctor requests, mileage reimbursements requests and DWC records requests.
You will prepare medical records and attorney packets with a high degree of accuracy.
You will respond to our customers promptly, accurately and courteously.
Requirements / skills:
Ability to manage time wisely
Ability to work under deadline pressures and handle multiple priorities