• Provide technical support and troubleshooting to customers, including identifying, diagnosing, and resolving issues.
• Monitor and maintain system performance and availability.
• Respond to customer inquiries in a timely and effective manner.
• Document customer interactions and technical solutions.
• Participate in team meetings and training sessions.
• Bachelor’s degree in computer science, information technology, or a related field.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize accordingly.
• Experience in customer service or technical support.
• Knowledge of software applications and hardware components.
• Familiarity with network topologies and protocols.
• Ability to work in a fast-paced environment.